1. Home
  2. FAQ
Help Center

FAQ 79qq — Quick and Complete Answers

Everything you need to know about registration, deposits, Pix withdrawals, bonuses, live betting, casino, e-sports, and responsible gambling — all in one place, straight to the point.

+50 questions answered 100% in pt-BR 24h Live Chat Support Keyword search
Create free account I already have an account

Search the FAQ

Or browse the categories below — click any topic to see its related questions.

<4min
Pix Withdrawal
24h
PT-BR Support
R$ 20
Minimum deposit via Pix
18+
Minimum age required

By category

Find the answer you need

Select a category or use the search above to filter questions directly.

No questions found for "".

Try a different keyword or reach us via the 24h live chat — our team responds in under 2 minutes.

Registration & Account

Yes, registering at 79qq is completely free. There are no account opening fees, monthly charges, or any cost to create and keep your profile active. You only move money when you choose to make a deposit to bet — and the minimum amount is R$ 20.00 via Pix. 79qq also charges no fees on deposits or withdrawals: whatever you deposit goes fully into your account balance.

To register you will need: your full name as it appears on your CPF, an active email address, a valid CPF, your date of birth, a Brazilian mobile number, and a secure password. No physical documents are required at registration — they are only requested during identity verification (KYC), which typically happens at your first withdrawal. Registration takes under 3 minutes on mobile.

No. 79qq allows only one account per individual. The system identifies duplicate registrations via CPF, IP address, and banking details — even if different email addresses are used. Duplicate accounts have their bonuses canceled and may be closed. If you've lost access to a previous account, contact support at contato@79qq.best before attempting to create a new one — recovering access to your original account is possible.

On the 79qq login screen, click "Forgot my password". Enter your registered email and you'll receive a reset link within 2 minutes — check your spam folder if it doesn't appear in your inbox. Click the link, choose a new password, and your access is restored immediately. If you don't remember your registered email, contact us via 24/7 chat with your full name and CPF to recover your account through support.

Identity verification (KYC) is usually requested at the time of your first withdrawal or when certain transaction thresholds are reached. The process is done through the account dashboard, right from your phone: you submit a photo of your ID (RG or CNH), proof of address, and a selfie with your document. Review is completed within 24 hours. Verification protects you — it ensures that no one can withdraw funds from your account unless they are the verified account holder.

Send an email to contato@79qq.best with the subject line "Permanent Self-Exclusion", including your full name and CPF. The request is processed within 24 hours. Any available real-money balance will be returned via Pix to the registered key in the account holder's name after identity verification. Pending bonus balance with an unfulfilled rollover will be cancelled. An account closed through permanent self-exclusion cannot be reopened under any circumstances.
Deposit & Withdrawal

Log in to your account, click "Deposit" in the dashboard, select Pix as your payment method, and enter the amount. A QR Code and a Pix key will be generated — scan or copy it in your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, PicPay, Mercado Pago, or any other Brazilian bank with Pix enabled). Your balance is credited to your 79qq account within 2 minutes of payment confirmation. The minimum deposit is R$ 20.00 and there are no fees on deposits.

79qq accepts: Pix (fastest — balance credited within 2 minutes), boleto bancário (up to 1 business day after payment), Visa and Mastercard credit cards, debit cards, PicPay, Mercado Pago, and TED bank transfers from any Brazilian bank (Nubank, Itaú, Bradesco, Banco do Brasil, and others). For your first deposit and to take advantage of the welcome bonus on the same day, we recommend Pix for its instant processing.

Pix withdrawals on 79qq are processed automatically in under 4 minutes after approval — 24 hours a day, including weekends and national holidays. The amount goes directly to the Pix key registered under the account holder's name. The minimum withdrawal is R$ 30.00 and there are no withdrawal fees. For withdrawals above certain amounts, or if identity verification has not yet been completed, a manual review may apply with an additional processing time of up to 24 hours.

The minimum withdrawal at 79qq is R$ 30.00 via Pix. The maximum limit per transaction and per period varies based on your VIP Program level — users at higher tiers (Gold and Platinum) have larger withdrawal limits. Your exact limits appear in the withdrawal section of your account dashboard, already adjusted to your profile. All withdrawals are processed with no fees — the amount you request is exactly what arrives at your destination Pix key.

The most common reasons a withdrawal stays under review beyond 4 minutes are: pending or incomplete identity verification (KYC), first withdrawal from the account, amount above the automatic approval limit, or a Pix key that doesn't match the account holder's CPF. In all these cases, 79qq's support team is notified automatically. Contact us via 24/7 chat with your transaction ID (available in your dashboard history) — our team will review and resolve it in real time. Legitimate withdrawals are never cancelled — they simply remain under review until verification is complete.

No. 79qq charges no fees on deposits or withdrawals. The amount you deposit goes fully into your account balance, and the amount you request to withdraw is exactly what arrives at your destination Pix key. Any bank fees charged by your own bank (such as TED transfer fees) are the bank's responsibility, not 79qq's — which is why Pix, which carries no fee, is the recommended method for both operations.
Bonuses & Promotions

The 79qq welcome bonus doubles the amount of your first deposit, up to R$ 500.00. If you deposit R$ 200.00, you receive an extra R$ 200.00 in bonus funds — giving you R$ 400.00 to bet with. The credit is applied automatically after your first deposit, no code required. To release the bonus for withdrawal, you must meet a rollover of 5x the bonus amount on bets with minimum odds of 1.50. The time limit is 30 days. Your real balance and bonus balance are kept separate and visible in the dashboard.

Rollover is the number of times you must wager your bonus amount before it can be withdrawn. For example: if you received a R$ 100.00 bonus and the rollover is 5x, you need to place bets totaling R$ 500.00 with minimum odds of 1.50 before withdrawing that bonus. Rollover progress is shown in real time on your account dashboard under "My Bonuses". Canceled bets, technical draws, or bets on markets excluded by the promotion's terms do not count toward the rollover.

The weekly cashback returns a percentage of your net losses for the week — credited automatically every Monday in your dashboard. The percentage depends on your VIP Program level (the higher the level, the greater the cashback). The cashback balance requires a rollover of just 1x with minimum odds of 1.40 — practically real money. You have 7 days after the credit to use it. There's no need to request cashback: it's calculated and credited automatically.

No code is needed for the standard welcome bonus — it's automatically credited on the first deposit of any new account. If you have a specific promotional code (received through a campaign or partner), enter it in the "Promotional Code" field during registration or at the time of deposit to activate the corresponding additional benefit. Expired or incorrect codes do not affect the standard bonus.

Free spins are credited to specific slots as indicated in the promotion — check the eligible game under "My Bonuses" in your dashboard. Net winnings from free spins are converted to real money with a 1x rollover at minimum odds of 1.00 (any outcome counts). Free spins must be used within 7 days of being credited. Expired unused spins are not refunded. Free spin promotions appear regularly for registered users — keep an eye on the Promotions section in your dashboard.
Sports Betting

79qq covers the top football leagues in Brazil and around the world. In Brazilian football: Brasileirão Série A and Série B, Copa do Brasil, and Copa do Nordeste. In South America: Libertadores and Sul-Americana. In European leagues: Champions League, Premier League, La Liga, Italian Serie A, Bundesliga, and Ligue 1. Pre-match and live betting are available for the major tournaments, with dozens of markets per match — final result, Asian handicap, totals, next goal, corners, cards, and much more.

Cash Out lets you settle a bet before the final result — locking in part of your potential return or cutting a possible loss, depending on how the game is unfolding. To use it, go to "My Bets" in the dashboard, find the live bet with the Cash Out button available, and click to confirm. The Cash Out value updates in real time based on the current score and time remaining. Not all bets have Cash Out available — the button only appears on eligible markets and tournaments.

To build a parlay bet, click on two or more selections from different games — each click adds that market to your bet slip. Once you have two or more selections on the slip, the "Parlay" option appears automatically, showing the combined odds (the product of the individual odds) and the potential return. Enter your stake and confirm. In parlay bets, every selection must be correct to win — if one leg loses, the entire bet is lost.

The minimum bet at 79qq is R$ 2.00 — for both Sports Betting and casino games. The maximum bet per wager varies depending on the market, the event, and your VIP Program level. Bets on major football markets (such as the Brasileirão final result) have higher limits than bets on special markets or smaller events. The maximum available for that specific bet is shown on the bet slip before you confirm.

If a match is cancelled before it starts or postponed to a different date, all pre-match bets are fully refunded to the real-money account balance — with no additional rollover. For live bets on interrupted matches, the rules vary depending on the stage of play: if the match is deemed valid with an official result, that result stands; if it is declared void, the stake is refunded. For accumulator bets containing a cancelled event, the cancelled selection is removed and the accumulator odds are recalculated using the remaining selections.
Casino & Games

79qq's Live Casino offers European and Brazilian roulette, blackjack in multiple variations, baccarat, live poker (Casino Hold'em, Three Card Poker), game shows (Crazy Time, Monopoly Live, Dream Catcher), and dozens of additional tables with real dealers. Games run 24 hours a day with high-definition live streaming. Leading providers available include Evolution and Pragmatic Play — both certified and audited by independent bodies.

79qq offers hundreds of slots titles from certified international providers, including Pragmatic Play, PG Soft, Hacksaw Gaming, Nolimit City, and more. The catalog ranges from classic 3-reel slots to modern video slots featuring bonus buy mechanics, multipliers, and free spins. New releases are added regularly. To find a specific title, use the search bar in the casino section of your account dashboard.

Crash games are fast-paced games where a multiplier rises continuously from 1x — and can "crash" (stop) at any moment. You place a bet, the multiplier starts climbing, and you need to cash out before the crash happens. If you cash out before the crash, you win your stake multiplied by the multiplier at the time of cashout. If the crash happens before you cash out, you lose your bet. The most popular titles available at 79qq include Aviator (Spribe) and JetX. Each round lasts between 10 and 60 seconds — the pace is fast.

The RTP (Return to Player) for each game is provided by the supplier and can be checked directly on the game screen — usually in the info menu (the "i" or "?" icon available before you start playing). RTP represents the theoretical return percentage over millions of rounds and does not guarantee any return in a specific session. Most certified slots at 79qq have an RTP between 94% and 97%. Live Casino games have fixed house edges per game variant — for example, European roulette has a house edge of 2.7%.
E-sports

79qq covers the main e-sports titles with relevance in Brazil: CBLOL and international LoL (Worlds, MSI), CS2 (Major and regional tournaments), Valorant (VCT Americas and Global), Free Fire (LBFF and national tournaments), Dota 2 (The International and DreamLeague), and Rainbow Six Siege. Betting options include pre-match and live markets, with special markets such as map handicap, kill handicap, total kills, first kill, and match duration — depending on the title and tournament.

Yes. Live e-sports betting is available for the major tournaments covered by 79qq — including CBLOL, CS2 Major, and VCT. Live e-sports odds update in real time as the match progresses, and Cash Out is available on selected markets. To follow live matches while you bet, go to the E-sports section in the dashboard — coverage includes real-time scores and updated statistics throughout the match.

Markets vary by title, but the main ones available at 79qq include: match or series winner, map/round handicap, total kills (over/under), first map winner, first blood, match duration, kill handicap by team, and individual player bets (top kills of the match). In CS2 and Valorant, round-by-round markets are available on select live matches. In CBLOL, the kill handicap by team market typically carries the highest liquidity among special bet options.
Security

All communication between your device and 79qq's servers is protected by 256-bit SSL encryption — the same standard used by major Brazilian banks. Your password is stored as a one-way cryptographic hash (bcrypt): no 79qq employee can ever see your actual password. Personal data is handled in accordance with the LGPD (Law No. 13.709/2018). The system monitors access in real time and automatically blocks suspicious attempts. We recommend enabling 2FA in your dashboard for an extra layer of protection.

Log in, go to "Security Settings" in the user menu, and click "Enable 2FA". Scan the QR Code with an authenticator app (Google Authenticator or Authy) on your phone, enter the 6-digit code generated to confirm, and you're done. From that point on, every login from a new device will require the app code. Save the recovery codes shown during setup — you'll need them if you change phones. 2FA is strongly recommended for any account with an active balance.

No. 79qq will never ask for your password by email, SMS, WhatsApp, or phone — under any circumstances. Any message requesting access to your account, password details, or asking you to click a link to "verify" or "unblock" your account is a phishing attempt. Do not click on suspicious links. Always access 79qq by typing https://79qq.best directly into your browser. If you received a suspicious message impersonating 79qq, report it to contato@79qq.best immediately.

Yes. Under Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018), you have the right to: access the data 79qq holds about you, request correction of inaccurate data, request data portability, ask for the deletion of unnecessary data, and withdraw consent for optional data use (such as promotional emails). To exercise any of these rights, send a request to contato@79qq.best with the subject line "LGPD Request". The full policy is available at /privacy-policy.
Responsible Gambling

For temporary self-exclusion (1 week, 1 month, 3 or 6 months), go to your account dashboard → Settings → Responsible Gambling → Self-Exclusion. Select the period and confirm — the account is blocked immediately and cannot be reopened before the period ends. For permanent self-exclusion, send an email to contato@79qq.best with the subject line "Permanent Self-Exclusion", including your full name and CPF. Processing takes up to 24 hours, and your real-money balance will be returned via Pix after verification. Permanent exclusion cannot be reversed.

Go to your account dashboard → Settings → Responsible Gambling → Deposit Limit. Set the maximum amount per day, week, or month. Limit reductions take effect immediately after saving. Limit increases only come into effect after 7 days — a cooling-off window that helps prevent impulsive decisions after a bad session. You can adjust your limits at any time, respecting this asymmetry. All Responsible Gambling tools are available to every user without needing to contact support.

CVV (Centro de Valorização da Vida) is available at 188, 24 hours a day, free of charge from any mobile or landline in Brazil — also via chat at cvv.org.br. CAPS (Centro de Atenção Psicossocial) offers free treatment for gambling addiction throughout Brazil through the SUS — find the nearest location via Disque Saúde (136) or your city's official website. 79qq support can also activate self-exclusion as a priority and refer you to additional resources — 24h chat in the dashboard or contato@79qq.best.

Top topics

What most users ask about 79qq

These are the most frequently asked topics — click a card to go directly to that category's questions.

Deposit and withdrawal via Pix

How to deposit, how long Pix takes, minimum amounts, withdrawal limits — the most common financial questions on 79qq, answered directly.

Bonuses & rollover

How the 100% welcome bonus up to R$ 500.00 works, what rollover means, how to track your progress, weekly cashback, and free spins — everything you need to know to make the most of promotions without any surprises.

Account registration and verification

What you need to register, when KYC is requested, how to recover your password, what to do about a duplicate account, and how to close your account — the most common questions for new users and those managing their profile.

Live Betting & Cash Out

How Cash Out works, how to build a parlay bet, which leagues are covered (Brasileirão, Copa do Brasil, Libertadores), what happens to bets on canceled games, and how to check your betting history.

E-sports: CBLOL and Free Fire

Which titles have live coverage, what special markets are available, how kill handicaps work in CBLOL, and where to follow real-time match scores — everything about e-sports betting at 79qq.

Security and data protection

How 79qq protects your account with SSL and password hashing, how to enable 2FA, how to spot phishing attempts, and how to exercise your rights under the LGPD — practical security explained without technical jargon.

Why this page exists

An unanswered question is a lost bet before you even start

The 79qq FAQ was built from the real questions users bring to our support team every day. This isn't a generic FAQ page copied from a template — it's a curated selection of the most common questions from chat and email, answered with the same level of detail our team would give in a one-on-one interaction.

The Brazilian bettor using 79qq has a clear profile: a football fan — Brasileirão Série A, Copa do Brasil, Libertadores — who also follows e-sports like CBLOL and Free Fire, and wants a live casino that works smoothly on mobile. That reality shapes the questions here: these aren't generic online betting queries — they're specific questions about how 79qq works for someone in Brazil, betting in BRL and depositing via Pix.

Most questions about deposits, withdrawals, and bonuses can be answered in under 2 minutes with the right information. But we know the answer isn't always here — that's why our live support chat is available 24 hours a day, in Portuguese, with an average response time under 2 minutes. If you didn't find what you needed, support is your next step.

Continuously updated: This page is reviewed and expanded regularly based on questions that come in to our support team. If you have a question that isn't covered here, reach out — it may be included in the next update.

What our support team gets asked most

The questions that come in every day at 79qq

The number one question reaching 79qq's support team is still about Pix processing times. The answer is straightforward: Pix deposits are credited in up to 2 minutes, and Pix withdrawals are processed in under 4 minutes — both available 24 hours a day, including weekends and holidays. If more time has passed, open the chat and provide your transaction ID — our team will check it in real time.

Right after that, welcome bonus questions come up — specifically about the rollover. The rule is simple: a 5x rollover on the bonus amount with minimum odds of 1.50 within 30 days. If you received a R$ 100.00 bonus, you need to accumulate R$ 500.00 in eligible bets. Your progress is visible in the dashboard under "My Bonuses" — no manual calculation needed.

Identity verification (KYC) questions are also common. The practical rule is: you don't need to submit documents to create an account or make your first deposits. KYC is requested at the time of your first withdrawal or once specific transaction volumes are reached. The process on mobile is straightforward — a photo of your ID, proof of address, and a selfie holding your document. Review takes up to 24 hours.

In the casino, the most common questions are about crash games — especially Aviator. Aviator is a game from a certified provider (Spribe) with an externally audited RNG (random number generator). Each round is independent — previous crash history has no effect on the next round. This is a fundamental characteristic of certified RNG games, and understanding it is key to playing with realistic expectations.

Quick answers to the most common questions

Pix takes up to 2 min to deposit and 4 min to withdraw

24 hours a day, seven days a week, including national holidays.

100% bonus up to R$ 500.00 — 5x rollover, odds 1.50+

Automatically credited on your first deposit. 30 days to meet the requirements.

KYC is only required on the first withdrawal

Registration and initial deposits do not require document submission.

Brasileirão, Copa do Brasil, and CBLOL with live betting

Cash Out available on major markets during live games.

79qq will never ask for your password by email or WhatsApp

Any message asking for your password is a scam attempt — report it immediately.

Self-exclusion activated within 24h — balance returned via Pix

CVV: call 188 (24h, free). CAPS: free treatment through SUS.

Didn't find your answer?

Contact 79qq support — available 24/7

If your question isn't covered in the FAQ, our team can resolve it in real time via chat or email — in Portuguese, with no long wait times.

Live chat — 24h

The fastest way to resolve any question. Access the chat through the account dashboard (for logged-in users) or via the chat icon on the site (available without login). Average response time: under 2 minutes at any hour.

Available at any time
Email — contato@79qq.best

For more detailed matters, send an email with a subject line describing the issue (e.g., "Pending withdrawal," "KYC verification," "Responsible Gambling"). Include the transaction ID or bet number when relevant — this speeds up resolution. Response within 4 hours.

contato@79qq.best
Responsible Gambling Support

For self-exclusion requests, deposit limit activation, session alerts, or any Responsible Gambling question — our team prioritizes this type of support. Guaranteed response within 1 hour via chat or email.

View Responsible Gambling tools

Ready to get started at 79qq?

Free registration in 3 minutes, Pix deposits from R$ 20.00, and a 100% bonus on your first deposit up to R$ 500.00. Live Sports Betting on Brasileirão, Copa do Brasil, CBLOL, volleyball, Live Casino, and crash games — all waiting for you.

Create a Free Account I already have an account
Promotions VIP Program Responsible Gambling About Us

Notice: Gambling can be addictive. Play responsibly. Adults only (18+). Betting involves real financial risk. If you need help, call 188 (CVV, 24/7, free) or find the CAPS nearest to you.

Português